Frequently Asked Questions

The standard check-in time is 14:00 hrs and check-out time is at 12:00 hrs.

At Chanalai Hotels and Resorts the rates charged are per room although the cost may differ slightly for double and triple occupancy.

All room reservations require a credit card guarantee.

To cancel your booking without incurring any charge, please contact the Reservations Department at least 14 days prior to your arrival. You will then be given a cancellation number. Please note that you must be booked on Best Available Rate, type as Promotional Pre-Paid, the rates are non-refundable.

Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed with an additional charge of THB 1,000.

At Chanalai Hotels and Resorts all rooms can accommodate extra bed.

At Chanalai Hotels and Resorts the charge for an additional adult with extra bed is THB 1,000 per person per night including buffet breakfast. An additional child age less than 4 years old will stay free of charge with buffet breakfast. Children between 4 - 12 years of age will be charged THB 250 per child for additional buffet breakfast when sharing the bed with parents.

For details of the group rates, please contact the Sales Department at dosm@chanalai.com.

We regret that animals are not allowed in our resorts.

All room types can be booked with or without breakfast.

It is sometimes possible to check in earlier (before 2 pm), however, this depends on availability and cannot be guaranteed. However, early check-in involves an additional cost as mentioned below:

At Chanalai Hotels and Resorts late check-out (after 12 noon) can be accommodates only on availability at an additional charge:

Yes, all of our rooms are non-smoking (smoking is permitted only in balcony).

There is a safety deposit box in every guest room.

Guests are able to send and receive email at the Business Centre.

Special children menus with light dishes as well as high chairs are available in all our restaurants. The kids pool should be used only under parental supervision.

Baby cots are available on request.

Yes, we do have high chairs available in all our restaurants.

Buffet breakfast is served in the Restaurant from 06:30 - 10:30 hrs.

A selection of vegetarian dishes is available in every outlet.

Yes, we have special menus for children in all restaurants.

No, we don’t have 24 hours room service (Room service is available from 06:30 am till 10:30 pm.

Yes, free Wi-Fi is available in all rooms.

Yes, all Chanalai Hotels and Resorts have minimum two (2) swimming pool and however, Chanalai Romantica Resort have only one swimming pool.

Yes, Hair Dryers are available in every guest room at Chanalai Hotels and Resorts.

Special packages are available for guests celebrating a special occasion.

All the Resorts have tour desk to book excursions during your stay.

We have a doctor on call 24 hours (Doctor fees may apply).

Currency exchange facilities are available just in front of all our resorts.

The currency in Thailand is Baht.

Hotel guests can use the storage facility at the Chanalai Hotels and Resorts free of charge if they spend at least one night at the hotel. However, guests will not be allowed to store the baggage whilst they travel to another location in Thailand.

The electricity voltage in Thailand is at 220 volts. Adapters are available at the hotel upon request.

The tap water in Thailand is not potable. Complimentary drinking water is provided in all guest rooms.

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores provide the necessary forms for completion and will assist you.

As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The hot season is from April and May, when temperatures reach their highest. The rainy season is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening.

Yes, there are many. The Red Mountain Golf Club and Phuket Country Club Golf Course are the nearest ones, being only 10 kms from the hotel.

It is around 15 minutes by taxi for Patong Shopping Area and approximately 30 minutes by taxi for Central Festival Shopping Mall or Old Phuket Town.

Yes, It is around 15 minutes by taxi for SFX Cinema at Jungceylon in Patong Area and approximately 30 minutes by taxi for SFX Cinema at Central Festival Shopping Mall.

Please find below the local tourist attractions nearby Chanalai Hotels and Resorts:

Please find below the cost for airport transfer for each Chanalai Hotels and Resorts:

All Chanalai Hotels and Resorts are very close to the entertainment and shopping area, please find below the approximate walking distance for each resort:

All Chanalai Hotels and Resorts are very close to the beach, please find below the approximate walking distance for each resort:

Yes, we accept a whole host of credit cards. The major ones accepted are VISA CARD, MASTER CARD and AMERICAN EXPRESS.