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Privacy Policy

PRIVACY

At Chanalai Hotels and Resorts located in Phuket - Thailand, we are dedicated to protecting your privacy and safeguarding any personally information you provide to us. We have provided this Privacy Statement to describe what information we collect, how we use it and what choices you have with respect to that information.

WHEN DO WE COLLECT YOUR INFORMATION?

When you place a reservation

When you contact us with questions or comments

When you register to receive updates and special offers

When you submit a job application

When you register as a guest at the hotel or spa

Chanalai Hotels and Resorts collects information about our guests and visitors to our website so that we can provide an experience that is responsive to our guest’s and visitors need’s. Information may be collected in any of the following ways:

WHAT INFORMATION DO WE COLLECT?

Name

Mailing Address

Phone Number

E-Mail Address

Credit card number and expiration date (for confirming reservation and for collecting payment or advance deposit)

To ensure an optimal experience for our guests, we may also request information about your room preferences, the names of those traveling with you, leisure interests, and any additional information needed to fulfill special requests or other specific needs. Our website does not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our website, please ask a parent or guardian for assistance.

WEB SERVER LOGS

In the process of administering this site, we maintain and track usage through Web server logs. Web server logs provide information such as what types of browsers are accessing our site, what pages receive high traffic, and the times of day our servers experience significant load. We use this information to improve the content and navigation features of our site. Anonymized or aggregated forms of this data may be used to identify future features and functions to develop for the site and to provide better customer service.

COOKIES

Some of our web pages use cookies or other technologies so that we can better serve you when you return to our website. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. For more information, please refer to user information provided with your Web browser.

PERSONALIZED URL LINKS AND PERSONALIZED MESSAGE CONTENT

Occasionally, we may create a unique web URL link for certain visitors. If you visit one of these sites, you may find forms that are already filled out with your name, or other types of information you have previously indicated an interest in, based on information you have given us before. We may also personalize the content of newsletters, e-mail offers or invitations based on topics in which you have previously indicated an interest. We collect information about how you consume this type of personalized information in order to help us provide you with other information that is better tailored to your interests.

If you choose to visit one of these personalized web URL links, you are agreeing to allow us to collect information about your visits and also to associate that information with other information about you and your relationship with us. If you do not wish your information to be used in this way, do not accept the invitation to visit these sites.

HOW DO WE USE THE INFORMATION?

We will use the information you provide in the following ways:

To process requested transactions (e.g., making and confirming reservations, fulfilling requests for information)

To contact you about our services (e.g., special offers and events if you choose to receive such communications)

PROCESSING AND DISCLOSURE

In the course of processing your information, it may be necessary to share your personally identifiable information with third party service providers located in the United States and throughout the world for purposes related to those described above.

SITUATIONS IN WHICH WE MAY DISCLOSE YOUR INFORMATION TO OTHERS INCLUDE:

When we have received your consent to do so

When sharing or disclosing your information is required in order to offer you products or services you desire

When companies or service providers that perform business activities on behalf of Chanalai Hotels and Resorts such information (e.g., credit card processing)

To comply with legal or regulatory requirements or obligations in accordance with applicable law or court order

In case of emergency such as to safeguard the life, health, or property of an individual.

CHANALAI HOTELS AND RESORTS WILL NOT SELL, RENT, OR LEASE TO OTHERS YOUR PERSONALLY IDENTIFIABLE INFORMATION.

SECURITY

Chanalai Hotels and Resorts is concerned about the security of your information. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of information, we have put in place reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption technology when collecting or transferring sensitive data such as credit card information. Credit card numbers are used only for processing payment and are not used for other purposes.

EXTERNAL LINKS

Links to third-party web sites from this website are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed these third-party sites and do not control them. Chanalai Hotels and Resorts does not assume responsibility for any of these sites, their content, or their privacy policies. Chanalai Hotels and Resorts does not endorse or make any representations about these sites or any information or other products or materials found there. If you decide to access any of the third-party sites linked to this site, you do so at your own risk.

CHANGES TO THIS STATEMENT

Chanalai Hotels and Resorts may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.

CONTACT US

Should you have comments or questions about this Privacy Statement, you may e-mail us at:

revenue@chanalai.com.

You may contact us via postal mail at the following address:

Chanalai Hotels and Resorts

10 Patak Road, Soi 24, Karon Beach, Phuket - 83100, Thailand

Telephone: +66 76 398 357

Fax: +66 76 398 363

ATTN: Guest Services

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